Warner Bros. Discovery are currently hiring 9 Visitor Experience Apprentices at the Warner Bros. Studio Tour London – The Making of Harry Potter.
The goal of this apprenticeship is to gain a full knowledge of the visitor operation by rotating through three teams (Admissions, Interactors and Retail) every six months.
The role will deliver world class visitor engagement, ensuring that our customer experience across the Studio Tour, from the first contact point to the last, exceeds expectations and encourages repeat visits.
Your New Role…
Admissions
Ensure that our visitors are welcomed warmly to the Warner Bros. Studio Tour and that they experience the very highest standards of customer care and ensuring all visitors have all the information they require to have a memorable visit.
Interactor
Proactively engage and assist visitors in how best to maximize the enjoyment of their day using interpretation skills, Harry Potter film awareness, film making knowledge and scripted support sheets. Sharing interesting facts, stories, statistics and information, of the full range of experiences, products and services available to them.
Retail
Bringing the world of Harry Potter to life through tangible gifts our visitors can take home, that reminds them of the exceptional Tour experience they’ve had. Retails job is to provide exceptional customer service by engaging with visitors, immersing them with their favourite props such as Wands and Chocolate Frogs and going above and beyond to guarantee that our visitors leave with the perfect souvenir for themselves, friends and family.
Our apprenticeship positions are designed to be an alternative to university education, therefore we are only seeking applications from people who have not already graduated from university with a degree.
The Apprenticeship…
Salary: £20,500 p/a
Contract Length: 18 months
Start Date: 23rd September 2024
25 days annual leave
Qualification: Level 3 Customer Service Apprenticeship
You will gain hands-on experience working on business-critical projects.
You will have access to personal and professional development courses, executive speakers’ series, special screenings and more.
You will be part of our Early Talent network of over 100 interns & apprentices, meaning you will have an important support network of other students, graduates and apprentices and plenty of opportunities to socialise!
More information can be found at this link: - https://careers.wbd.com/global/en/job/R000083559/WBSTL-Visitor-Experience-Apprentice-Warner-Bros-Studio-Tour-The-Making-Of-Harry-Potter